Guest Rental Terms & Policies (2025–2026)
Check-In: 4:00 PM
Check-Out: 10:00 AM
1. Reservation Deposits & Payment Schedule
A deposit equal to 50% of the total reservation amount is required at the time of booking to secure your stay. The remaining balance must be paid in full either 30 or 60 days prior to arrival, depending on seasonal blackout periods and property requirements.
Accepted forms of payment include major credit cards and cash. Guests are responsible for the full amount of their reserved stay. No refunds or credits will be issued for delayed arrivals, unused nights, or early departures.
2. Occupancy, Guest Conduct & Age Requirements
Each property has a maximum occupancy limit that must be observed at all times. Exceeding the approved occupancy may result in immediate termination of the reservation without refund.
We strive to provide a peaceful, family-friendly environment for all guests and neighboring residents. Please be respectful of surrounding properties and maintain reasonable noise levels throughout your stay. Pensacola Beach regulations enforce a 70-decibel limit in commercial and entertainment areas and require noise to remain at reasonable levels in residential neighborhoods, particularly after 10:00 PM.
The display of banners, signs, flags, or similar items on the property is prohibited unless prior written approval has been obtained.
Reservations are accepted for families and responsible adult groups only. The primary renter must be at least 25 years of age and must occupy the property for the entire duration of the reservation. Any booking obtained through misrepresentation or false information may be canceled without refund, and additional charges incurred may be assessed.
House parties, large gatherings, and events are strictly prohibited.
3. Cancellation Policy
A $100 cancellation fee applies to all canceled reservations.
For cancellations made at least 30 or 60 days before arrival (depending on blackout date requirements), the advance payment will be refunded less the cancellation fee. Reservations canceled within the applicable cancellation window will forfeit the full advance payment.
Changing from one property to another is considered a cancellation and will be subject to the same cancellation terms.
To help protect your vacation investment, we highly recommend purchasing travel insurance.
4. Travel Protection Coverage
We offer optional travel protection through Redion Travel Insurance (formally known as Generali Global Assistance). This coverage may provide reimbursement for certain unforeseen events that impact your travel plans.
The travel insurance premium may be purchased up until final payment is due. Insurance premiums are non-refundable.
For coverage details, please contact Redion Travel Insurance directly or review their policy documentation.
5. Damage Protection Waiver
A non-refundable damage waiver fee of $50 is included with standard vacation rental reservations. This waiver provides coverage for accidental, reported damage to the property or its contents up to $500.
Coverage does not apply to pet-related damage, intentional acts, gross negligence, theft, or misuse of the property.
6. Pet Policy
Select properties welcome pets and require a non-refundable pet fee, which varies by property.
Guests bringing pets must notify our office and pay all applicable fees prior to arrival. Unauthorized pets may result in immediate eviction without refund.
Please note that Escambia and Santa Rosa Counties prohibit pets on most public beaches except in designated dog-friendly areas.
7. Late Arrival Procedures
Guests arriving after office hours may access their property through our after-hours arrival process. To receive check-in instructions, the reservation balance must be paid in full and all required documents must be completed and signed before arrival.
Failure to meet these requirements may delay or prevent access to the property. Please contact our office prior to arrival if you expect to check in after business hours.
8. Departure & Check-Out Requirements
Check-out time is 10:00 AM on your departure date.
All keys, parking permits, pool passes, and other property access items must be returned to our office at check-out. Please do not leave keys inside the property.
If checking out when the office is closed, items may be deposited in the designated drop slot. Lost or unreturned keys will result in a $150 re-keying charge.
All guests, vehicles, and personal belongings must be removed from the property prior to key return.
9. Property Furnishings & Owner Belongings
Each vacation home is privately owned and furnished according to the owner's preferences. We ask that guests treat all furnishings, décor, and household items with care.
Furniture and household items should remain in their original locations and should not be transferred between properties. Additional housekeeping charges may apply if furniture must be returned to its original arrangement.
Locked closets, cabinets, or storage areas are reserved for owner use and are not accessible to guests.
10. Maintenance, Access & Service Interruptions
Our housekeeping and maintenance teams work diligently to ensure every property is clean and in good working condition. If you discover any maintenance or housekeeping concerns during your stay, please notify us immediately so we can address them as quickly as possible.
While every effort will be made to resolve issues promptly, refunds cannot be issued for temporary failures or interruptions involving appliances, utilities, internet, cable service, air conditioning systems, hot tubs, spas, or similar amenities.
Management, authorized staff, or licensed contractors may enter the property during reasonable hours for repairs, inspections, maintenance, or emergency situations. Whenever possible, advance notice will be provided.
11. Emergency Assistance
Emergency support is available 24 hours a day for urgent situations that require immediate attention. Please call our office and follow the after-hours prompts to reach the on-call representative.
12. Property Substitutions
In rare circumstances, a reserved property may become unavailable due to events beyond our control. If this occurs, we will make every reasonable effort to relocate your reservation to a comparable or upgraded property.
While an alternative accommodation cannot be guaranteed, any rental payments received will be fully refunded if a suitable replacement is unavailable.
Guest Acknowledgment
By completing a reservation, the primary guest acknowledges that they have read, understood, and accepted these Rental Terms & Policies on behalf of all occupants included in the reservation.
The primary guest agrees to be financially responsible for all charges associated with the reservation and understands that this agreement constitutes a binding contract between the guest and the property management company acting as agent for the property owner.